Frequently Asked Questions

Download the AppFocus app from Google Play Store or Apple App Store, complete the simple registration form, and verify your phone number. You can start saving, investing, and accessing loans immediately after account activation.

We offer personal accounts, savings plans, investment opportunities, quick loans, bill payments, fund transfers, and USSD services. All designed to help you achieve your financial goals with ease and flexibility.

Absolutely. AppFocus Cooperative Multi Purpose Society Limited is a registered financial cooperative. All member deposits are protected under our cooperative insurance scheme, ensuring your financial security and peace of mind.

Simply log into your AppFocus app, navigate to the Loans section, select your desired loan amount and repayment period, and submit your application. Approval is typically instant, and funds are disbursed directly to your account within minutes.

Our savings accounts offer competitive interest rates starting from 10% per annum, while loan interest rates start from as low as 5% per month depending on the loan type and repayment period. Check the app for current rates and specific terms.

Yes! You can pay bills (airtime, data, electricity, cable TV), send money to other users, transfer funds to any Nigerian account, and make payments to merchants directly from your AppFocus wallet.

You can start saving with as little as ₦500 and begin investing with ₦5,000. We believe everyone deserves access to financial growth opportunities regardless of their starting point.

Withdrawals from your regular savings are processed instantly. For fixed deposits and investment products, withdrawals are subject to the terms agreed upon at the time of opening the account, typically ranging from 30 to 365 days.

Yes! Our USSD service allows you to check your balance, transfer funds, buy airtime, and perform other essential transactions by simply dialing our USSD code from any mobile phone, even without internet connection.

No, we do not charge monthly maintenance fees on personal accounts. You only pay small transaction fees for certain services like fund transfers to other institutions. All fees are clearly displayed before you confirm any transaction.

You can reach our support team via email at hello@appfocusng.com, call us at (+234) 811 063 5848 during business hours (Monday to Friday, 8:00 AM to 6:00 PM), or visit our office at No. 27 Udeco Medical Road, Chevy View Estate, Lekki, Lagos.

To open an account, you need a valid government issued ID (National ID, Driver's License, Voter's Card, or International Passport), a recent passport photograph, and proof of address (utility bill or tenancy agreement). All documents can be uploaded directly through the app.